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understand how visitors find you

Overview: Users follow a variety of routes to arrive at your web site. Understanding where they are coming from is the first step to attracting more of them.

Possible paths include:

  • Search engines: typically around 40-50% of visitors use a search engine such as Yahoo, Google or MSN Search and then pick the site from the resulting list. The percentage is higher for first-time visitors - often up to 90% for some sites.
  • Web links: some users will follow a link from another web site for example from a links page; from a review or article that refers to the site, or from an advert.
  • Email links: some users will follow a link that they have been sent in an email either from the site's owner or from another user recommending the site to them.
  • Guesswork: experienced users guess at the site's address and type it in directly, for example someone looking for the BBC web site would guess at www.bbc.com and would find the site straight away.
  • Traditional media: some users will copy the address from other media such as magazines, business cards, brochures, direct mail, TV adverts, etc.
  • Newsgroups: a small percentage of users will follow a link from a message in a newsgroup.
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Articles intro

Web design briefing
How visitors find you
Keywords
Domain names
Content
Home page etiquette
Keep your site legal
Get listed
Search engine optimisation
Link popularity
Meta tag myths
Web page titles
Traffic building
Visitor analysis

 

 

 
How will that work in reality?

It is difficult to predict how your particular visitors will find your site, however, you can make some intelligent guesses and then over time you can use your server log files to track how they behave in reality. You will then know which areas to focus your marketing effort on to increase your visitor numbers still further.

Do some research: before the site launches you will, ideally, test the site design and usability on sample users. If so, then use the opportunity to ask them about how they usually find web sites - give them a list of the options mentioned above.

Ask your users: once the site is up and running you can survey users through an online form - provide them with an incentive for returning it and ask them how they heard about the site.

Use your server logs to list 'referring sites': these are the other web sites that lead your visitors on to your site. You will be able to get a percentage for visitors coming from search engines, from other web sites or those who had 'no referrer'. These are the ones who typed the address directly, used their favorites or some other means.

Use your server log information to identify the numbers of visitors each day: match the log reports to different marketing activities to see if a particular activity led to an increase in visitors on or around that date.

24 April 2002, new links added 12 July 2004

 

More info:

Find beginners guides to log file analysis in Web Monkey's tracking tutorials
CNET Builder also covers log file analysis plus reviews of analysis software: analyze your web site traffic
At DesignSpring we use WebTrends software to produce graphical reports from our log files
Read the Webpronews article on web searcher behaviour in 'Understanding searchers - will they find you?'

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last updated: 17/08/05